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Privacy Policy

Please read these terms of use carefully before using the site

DIAMONDLEASE maintains this Web Site and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Site (collectively 'Content'), for the use of its customers, employees and members of the general public but only for the lawful purposes described below. Such content is provided by DIAMONDLEASE as a convenience to its customers and to the general public.

Acceptance of contract terms: Jurisdiction

In exchange for accessing, browsing and/or using the Site, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation to UAE law concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. You represent you have the legal authority to accept these Web Site Terms of Use on behalf of yourself or any party you represent. Use of the Site is unauthorised in any jurisdiction that does not give effect to these Web Site Terms of Use, including without limitation this paragraph.

If you do not agree to these terms, do not use the site.

The Site is controlled and operated in whole or in part by DIAMONDLEASE from its offices within UAE. By accessing the Site you agree that the laws and regulations of the UAE without regard to conflicts of laws principles, will apply to all matters relating to use of the Site, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of UAE. Those who access the Site from other locations do so at their own risk and are responsible for compliance with applicable local laws. DIAMONDLEASE makes no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where the Content is illegal is prohibited. You acknowledge that DIAMONDLEASE reserves the right in its sole discretion to refuse to terminate access to the Site by you at any time.

Copyright and restrictions on use of content

While DIAMONDLEASE provides the information on this Site to anyone, we retain copyright along with the rightful owners on all text and graphic images. You acknowledge, having been advised by DIAMONDLEASE, that the Content is protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to DIAMONDLEASE’s Rights in individual elements of the Content, DIAMONDLEASE or its licensors own a copyright in the selection, coordination and arrangement of the Content.

You are hereby granted permission to access the Content from the Site in whole or in part, (and except where otherwise specified or provided by DIAMONDLEASE, print a single copy of the information for your own personal use) but only for purposes of viewing and browsing through the Site or ordering products or services from the Site if applicable. You are also hereby granted permission to the store files on your computer for your own personal use; reference hypertext documents on the Site from your own documents. However, these permissions terminate automatically if you breach any of the Web Site Terms of Use. DIAMONDLEASE is not granting you any permission to use the Content other than the permission expressly stated in these Web Site Terms of Use. All other use of Content from the Site, including, but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another web site, reproducing the Site (whether by linking, framing or any other method), 'mirroring' the Site or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without DIAMONDLEASE’s prior express written consent.

Submission and collection of information

There are instances where DIAMONDLEASE requests personally identifiable information from the Site users to provide them with a service or correspondence (promotions and mailed brochures). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by DIAMONDLEASE and is used to fulfill your request. Although DIAMONDLEASE makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies DIAMONDLEASE does not guarantee the security of any information transmitted to or from the Site or data gathered from the usage of the Site. The information you provide and the data gathered is used by DIAMONDLEASE to improve the services we provide you. You hereby grant DIAMONDLEASE an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that DIAMONDLEASE is free to use any ideas, concepts, know-how or techniques that you send DIAMONDLEASE for any purpose.

Prohibited conduct

You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Site to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Site or any networks connected to the Site; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Site or any transactions being offered at the Site (iv) not to use the Site to collect or export personal information, including, without limitation, financial information, about other participants at the Site; (v) not to use the services, products associated with the Site for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Site.

Disclaimer of warranty



DIAMONDLEASE may revise or withdraw the Content, in whole or in part, at any time without notice. DIAMONDLEASE may at any time revise these Web Site Terms of Use by updating this posting. By using the Site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the then current Web Site Terms of Use to which you are bound.

Online Security

The company does not hold customer credit or debit card details on its website or any of its data systems. Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.

Additional information

Any questions regarding this Policy should be directed to DIAMONDLEASE.

Age Requirement?

The driver must possess a valid UAE Driving License that is more than 6 months old (in case less than 6 months old, the driver must possess a license from his country of origin that is more than 1 year old), or, in case of visit visa an International Driving License accompanied by his/her local driving license from the place of origin that is more than 1 year old.  The minimum age of the driver should be 23 years.


Child Seats

Traffic safety rules require children under a certain age to be secured in Child Seats. Availability of Child Seats cannot always be guaranteed. Diamondlease will make available child seats (subject to availability) if you place your request at the time of vehicle reservation.


Insurance Options

Collision Damage Waiver (CDW)

The Collision Damage Waiver, or CDW, is optional collision coverage available to customers for an extra fee. It also reduces/eliminates the Insurance Excess payable, regardless of fault, provided the vehicle is used in accordance with the Terms and Conditions of the Rental Agreement.

Personal Accident Insurance (PAI)

The Personal Accident Insurance, or PAI, offers Accidental Death, Permanent Total Disability, and Permanent Partial Disability caused by bodily injury to Diamondlease renters and their passengers as per the seating capacity of the rented vehicle. Kindly enquire at your nearest rental location for more information on coverage limits and details.


Terms & Conditions

Terms and conditions of Rental Agreement

Owner Undertaking

1.     To keep the vehicle fully covered by comprehensive insurance third party liabilities in respect of death and bodily injury. Owner shall have the option to decline or accept PAI and CDW at extra cost. The insurance policy does not cover acts of Sabotage, Terrorism, flood, storm, hurricane, volcanic eruption, earth quake or other convulsions of nature, invasion act of foreign enemies, hostilities or warlike operations whether war be declared or not civil war, strike, riot, civil commotion mutiny, rebellion, revolution insurrection military or usurped power, confiscation or nationalization. Reckless and drunken driving (under the influence of alcohol and any other substance).

2.     To carry out routine maintenance, servicing and repairs (including normal tyre wear but excluding tyre puncture and damages) resulting from normal wear and tear.

3.     To arrange for registration of the vehicle.

4.     To provide a replacement vehicle during maintenance and service of the leased vehicle. Replacement will be subject to availability and not exceed a small saloon, unless specified in the Rental Agreement. In case of accident, replacement vehicle will be provided only after original Police Report and Repair slip acceptable to the insurance are submitted to the owner.

Hirer Undertaking

1.     To pay lease rental (calculated on 24 hour basis), without prior demand, in advance or within prior approved credit period.

2.     To pay for excessive usage beyond 350 kms/day on Daily Rental, 250 kms/day on Weekly Rental, 4000 kms/month on Monthly/Lease rental for passenger cars and 5000 kms/month on Monthly/Lease rental for commercial vehicles. AED 0.20 to AED 1.00 per km (depending on the type of vehicle). (Applicable for Lease Contracts only).

3.     To pay for delivery or collection @AED 100/- in Dubai, AED 150/- in Sharjah/Ajman and AED 250/- for all other Emirates. An additional amount of AED 100/- will be charged for delivery or collection on Fridays and Public holidays. Airport surcharge of AED 50/- will be charged for vehicles off-hired at the airport.

4.     To accept and pay for all fine, road tolls, toad taxed and expenses incurred through violation of traffic, municipality and local laws. Owner reserves the right to charge these to the Hirer’s account of Hirer’s credit card or transfer to the driving license without prior approval irrespective of delay and with no preset time limit.

5.     To keep an amount of AED 1000/- for RAC’s and one month rental for MRAs and LES as traffic fine deposit during the rental period and for a period of 40 days, from the date of return of the vehicle.

6.     To pay for THE KNOWLEDGE DIRHAM, TRAFFINCE FINE, TOLL CHARGES, and or any surcharge imposed by the Traffic Department, Municipality, RTA or any other authority and 10% (of the fine amount, knowledge dirham and or surcharge fee), 10%/25% of the toll charges not later than 3 days from date of intimation. Hirer also agress to pay AED 50 per fine, per day if the same is not reimbursed to Owner within 3 days To pay for any loss, damage, rent legal and service charges for the period the vehicle is impounded or taken over by the Traffic department, police, Municipality, RTA or any other Authority, for any offence committed by the Hirer.

7.     To bring the vehicle for routine service/repair within the service due kms and for renewal or registration including the replacement vehicle will be to the account of the Hirer.

8.     To pay in advance an amount of AED 100/ per month for additional driver (other than the Hirer) in case of Monthly Rental, AED 25 per agreement in case of Daily Rental and AED 50 per agreement in case of Weekly Rental. The name of the additional driver must be registered in the Rental Agreement. The Hirer undertakes to bear all accident repair charges in case the vehicle meets with an accident and the driver is not registered in the Rental Agreement, even if the Hirer has taken CDW in advance and has obtained a police.

9.     To ensure all drivers driving the vehicle hold a valid UAE driving license that is more than 6 months old (in case of less than 6 months old, the driver must additionally possess a license from his/her country of origin that is more than 1 year old). In case of visit/tourist/transit visa, the driver must possess an International driving license along with a local driving license from the country of origin (more than 1 year old). Noncompliance with the above will attract additional liability of 10% of the total damage cost on ‘own vehicle’ in case of accidents due to the driver’s fault 9including hit and run cases).

10.  Not to allow the vehicle to be driver by a driver whose name is not in the Rental Agreement or by a driver who is less than 25 years of age. Noncompliance with the age limit of the driver will attract additional liability of 10% of the total damage cost on ‘own vehicle’ in case of accidents due to the driver’s fault (including hit and run cases).

11.  To inform the owner immediately in the event of an accident and obtain a police report and repair slip acceptable to the insurance company to process the insurance claim and shall bear AED 1000 (passenger vehicle)/AED 1500 (commercial vehicle) out of the total indemnity (unless CDW is accepted in advance and paid, reducing the insurance excess to AED 250/500). The insurance excess is payable in all cases where the accident is due to the fault of the driver or where the third party is not identified and responsible. CDW (with insurance excess of AED 350/500) will be valid only against a police report and repair slip acceptable to the insurance company. In case, due to any reason, it is not possible to obtain the police report to make an insurance claim, Hirer will pay for all costs of repair to the vehicle, third party damage including, but not limited to the less of use. As per UAE laws, an accident vehicle is not be removed from the place of accident unless police has inspected the vehicle, the Hirer will pay cost of transporting the accident vehicle to the workshop or police yard in the concerned Emirate and later to the workshop.

12.  To ensure all fluid levels (oil, water fluids etc.) and tyre pressures are maintained to the levels specified and accept financial liability for any damage from use of the vehicle below the specified required levels.

13.  Not to sub-let or give possession of the vehicle to third party and us e the vehicle for illegal, criminal or for any purpose other than for those the vehicle is intended for. Insurance is not covered in case the vehicle is used for these activities.

14.  Not to use the vehicle for hire, rallying, racing, any type of off road application (including desert fun drives etc.), driving through pool of water, overloading or exceeding the number of passengers for which the vehicle is licensed and as mentioned in the registration card. Insurance does not cover for any damages or losses in case the vehicle is used for these activities.

15.  Not to take the vehicles outside UAE territories.

16.  To return the vehicle on due date in condition in which it was handed over including interior and exterior cleaned. In case of any damages, the Hirer agrees to pay for the repair as per the estimate of the Owner and the rental of the vehicle until the same is repaired.

17.  To pay as below if the hired vehicle is returned before the agreed expiry date of the agreement. Weekly/Daily rates as applicable for Monthly/Lease agreements if the vehicle is returned in the first month of hire. Daily rates are applicable for Weekly agreements if the vehicle is returned in the first week of hire. The Hirer will also be responsible to pay the early termination charges.

18.  To pay for usage of Owner’s fuel at 1½ times the prevailing market price and cleaning cost of AED 50/- for exterior and AED 150/- for under body and AED 250/- for interior.

19.  To ensure that no unauthorized person repairs or carry out modification on the vehicle without prior written approval of the Owner (including application of film, advertisement stickers, fixing of tow hooks etc.). The Hirer will be responsible for any taxes, levies, penalties, fines or charges these changes will attract from the different authorities of the country.

20.  To compensate the owner for all losses including loss of profit due to failure to comply with any of the terms of this agreement.

21.  To accept all liabilities, and hold the owner harmless, for use of the vehicle on hire and under possession of the Hirer.

Early Termination and Vehicle Re-possession

1.     Owner shall have the option to terminate the contract, take possession of the vehicle and charge early termination fees in case the Hirer misuses the vehicle for illegal or criminal activities, makes frequent accidents, frequent traffic fines, not pay the rental charges or any other amount due to the owner beyond 7 days from the due date.

2.     For early termination by the Hirer or the Owner, due to any reason, Hirer agrees to compensate the Owner an amount equal to 90 days rental in case of 3 year lease, 60 days rental in case of 2 years lease, 30 days rental in case of 1 year lease and 60% of the monthly rental in case of 6 months lease unless mutually agreed in writing in advance at the time of initial hire of the vehicle.

3.     UAE laws shall govern this agreement.


No Cash Payments will be accepted


UAE Traffic Laws

The Traffic system in UAE is designed for Left Hand Drive Vehicles.

The speed limit on highways varies between 100 to 120 kmph. Interior roads carry speed limits of 40, 60 & 80 kmph.

A safe travelling distance of 5 meters needs to be maintained between cars, when travelling at 80 kmph or higher

All highways & some interior roads are controlled by speed radars

Jumping of traffic signal & driving on hard shoulder are considered major traffic offences, and attract heavy fines (including imprisonment & impounding of vehicle).

It is compulsory for all front occupants in a vehicle to wear safety belt.

Children below the age of 12 years are not allowed to occupy the front seats.

Use of cellphone (without hands-free) while driving is a offence liable for being fined.

Driving under the influence of alcohol or drugs is strictly prohibited.

Round-abouts are prevalent across the UAE. While negotiating the round-about, give way to traffic approaching from the left.

Most public parkings especially in Dubai & Sharjah are designated paid parkings.

In case of an accident it is mandatory to call the police and obtain a Police Report.


VMD Charges Explained

Under a new mandate issued by the Dubai Police in partnership with the Road & Transport Authority (RTA) – every Dubai registered vehicle, both rented and leased, now requires a VMD (Vehicle Monitoring Device) installed in it. The new legislation is compulsory and each device will be registered with the Dubai Police database. This applies to all Car Rental Companies in the UAE.

This government legislation is to help maintain National Security in the UAE. Additional VMD charges will apply